morzine FAQ

Frequently Asked Questions

We have compiled a list of the questions that we frequently get asked by guests. If you have any queries that are not answered here please email us on and we will do our best to help.

Getting to Morzine

Can you organise airport transfers

Yes! We can arrange both private and shared transfers. Have a look at our airport transfers section for details and prices.

How do I find my driver at Geneva airport?

WHen you arrive at the airport, look our for our driver who will be waiting in the arrivals area with a sign with your name on it. If you have any problems locating him you can call Mark (our transfer coordinator) on +33 6 30 29 05 47 and he will be able to help.

How long will my transfer take?

The typical journey time for a private transfer is 1 hour 15 minutes and for a shared transfer 1 hour 35 minutes. This can be affected by traffic and weather conditions. If you want to benefit from as much time in Morzine as possible (particularly if you are visiting for a short break) we recommend booking private transfers. This minimises the waiting time at the airport and avoids other drop-offs / pick-ups on route.

You can read our full transfer terms and conditions for further details on the transfer services that we offer.

If I plan to drive, do I need snow chains?

We would recommend carrying snow chains in your vehicle if visiting during the winter season. You won't always need them, but it's better to be safe than sorry.

Resort Taxis

Do you offer resort taxis

Yes! We can arrange taxis to/from any local villages/attractions. See our both private and shared transfers. Have a look at our taxis section for details and prices.

Ski Services

Can you organise ski-hire

Yes! We work with Doorstep Skis, who will fit your ski equipment in the comfort of your chalet, with up to 40% off shop prices. Read more about equipment hire.

Can you organise ski passes

Yes! We can arrange for your ski passes to be waiting for you when you arrive at the chalet. Simply select the pass you’d like in our online booking system. Read more about ski passes.

Which ski pass do you recommend

For anyone other than complete beginners we recommend the full Portes du Soleil ski pass which is fantastic value for money. It gives you access for over 650km of linked pisted and off-piste terrain to suit all ability levels. You can ski new pistes each day if you choose, and head to wherever the weather and snow conditions are best. If you are skiing with a mixed-ability group you can easily explore together; sticking to green/blue/red or black pistes (to suit your preferences) but reconvening at central points to share stories over a drink or snack.

Beginners might prefer to get a pass for a smaller part of the ski area: Morzine/Les Gets or Avoriaz or St Jean d'Aulps.

Read more about the ski area and ski passes here.

Can you organise ski and snowboarding lessons

Yes! Have a look at our ski lessons section for further details. We can recommend ski schools and tuition options to suit your group. Most ski schools prefer you to contact them directly to finalise your lesson bookings so that they can discuss your specific requirements and propose the best solutions for your individual circumstances. We advise organising lessons well in advance, particularly if you are coming during school holidays as the ski schools all tend to get booked up fast.

Can you organise childcare?

We can recommend excellent nannies to look after your children in-house and there is also a wonderful creche in Morzine. These services get booked up early so please enquire well in advance of your stay. You can find further details here.

What can non-skiers do in Morzine?

Morzine offers a huge range of options for non-skiers of all ages. Swimming, ice-skating, snow-shoe walking, paragliding to name a few. There are also regular events in the village for kids and adults throughout the year.

Have a look at the resort guide, nordic guide and kids guide for inspiration.

Getting around

How do I get to the ski slopes

We offer a minibus shuttle service from La Vieille Ferme to the ski slopes of your choice. It's quick and easy and means that you don't need to walk in those awkward ski boots. Your can read more about our shuttles here

Alternatively you can drive to the ski lifts. Parking is available at all of the major ski lifts and is free in St Jean d'Aulps, Ardent and Nyon.

If you plan to ski locally in St Jean d'Aulps there is a reqular, free bus which stops right outside the chalet.

Which ski lifts does your minibus shuttle service go to?

We can drop-off at any of the Morzine ski lifts (Pleney, Super Morzine, Ardent, Prodains, Nyon) plus the St Jean d'Aulps ski station. If you are staying at La Vieille Ferme, we recommend starting your day at Ardent: You benefit from super-fast access to the heart of the Portes du Soleil ski area and there are very rarely any queues. It takes roughly 12 minutes to get to Ardent from La Vieille Ferme.

Note that the shuttle service is available free of charge to catered guests at La Vieille Ferme. It can be booked as an add-on service for self-catering and flexi-catered guests. See further details

How do I get into the centre of Morzine

La Vieille Ferme chalet is located in St Jean d'Aulps, just outside of Morzine. There are some excellent bars and restaurants within a 5 minute walk of the chalet but if you prefer a night out in Morzine or anywhere else we can organise transport. Have a look at our taxi prices.

The Chalet

Where exactly is your chalet located

Have a look at our chalet location page for maps, chalet address and driving directions.

Can I park at the chalet?

Yes, there is plenty of free parking directly outside.

Do you provide hairdryers?

Yes, there is a hairdryer in each bedroom.

Do you provide toiletries?

Yes, we provide loo-roll, shower gel, shampoo, conditioner and moisturiser in each bathroom.

Do you provide boot-warmers?


Do you have British TV?


Do you provide free wifi?


Can we wash / dry clothes at the chalet?


Are your chalets child-friendly

Absolutely! All of our chalets are popular with family groups with children of all ages.

Do you provide baby essentials?

Yes, on request, we can provide travel cots, stair gates, high-chairs and more. If you ask us in advance of your arrival we will do our best to source anything that you need.

What time can I check in / out?

Check in is from 4pm on your arrival day and check out is at 10am. If you plan to arrive/leave outside of these time please discuss your timings with us. We can store your bags at the chalet for you and can sometimes provide a space for you to change / shower if you plan to ski on your departure day.

Do you take short breaks?

Yes. Please discuss your dates / requirements with us and we will do out best to fit you in.

Do we have to book the whole chalet?

All self-catering and flexi-catering holidays are sold on an exclusive use basis. You will have private use of the chalet for your group. For catered holidays, we take bookings for the whole chalet and also on a room-by-room basis.

Catered Holidays

In your catered chalets, when do the chalet hosts have time off?

Chalet hosts have 2 nights off each week. This will usually be Wednesday and Friday night but can be subject to change. On these nights no evening meal is provided at the chalet. Continental breakfast is still provided.

Can you cater for special dietary requirements?

We regularly cater for a wide range of requirements (vegetarians, vegans, gluten and lactose free diets, nut allergies) and we aim to ensure that everyone enjoyes their meals. Please do discuss your requirements with us in advance of your arrival to give us adequate time to prepare. It is far more difficuly to devise a delicious dish at the last minute.

Do you offer seperate menus for children?

Yes. Children can choose whether they prefer to eat from the same menu as the adults or to take a seperate kids menu. We know that all children are different and some (like our son!!) can be quite fussy. The more details you can give us on the foods that your kids like / dislike the better. We want them to enjoy their meal-times as much as the adults.

Do the kids eat at the same time as the adults?

You can choose - though for large groups it is sometimes easier to have a seperate child and adult meal sitting.

Do you include wine with dinner?

Yes, our catered packages include wine with dinner. We also have a very reasonably priced honesty bar for additional drinks (beer, spirits etc)

Can you organise a speical cake for a birthday or celebration?

Of course, just let us know when and what you want and we'll take care of the rest.

What restaurants do you recommend?

There are so many excellent restaurants in and around Morzine it's hard to choose a favourite. Have a look at the restaurant guide for inspiration.

Flexi Catering

What is flexi-catering?

After operating catered chalets for over 15 years we have found that more and more people prefer a bit of flexibility with their catering arrangements. Our flexi-catered holidays allow guests to add meals on a more flexible and ad-hoc basis. The chalet is booked for private use and breakfasts, lunches, afternoon tea and evening meals can be added as and when required. The meals are freshly prepared each day in our central kitchen and delivered ready to be reheated and eaten. You can find out more here.

For flexi-catered bookings, will there be staff at the chalet?


Are the meals frozen?

No, everything is freshly prepared.

What time do you deliver the meals?

Breakfast deliveries are typically made between 7-8am and evening deliveries are usually between 3-6pm. This will be discussed with each group to suit their requirements.

Meal Delivery

Is meal delivery only available to guests at Alpine Adventure chalets?

No, meal delivery is available to anyone.

Where do you deliver to?

We deliver to Morzine, Saint Jean d'Aulps, Montriond, Les Gets and the surrounding villages.

Where can I find your menus?

You can find our current menus plus lots of additional information on our meal delivery pages.

Need more help?

Read more about our services

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