Frequently Asked Questions

La Vieille Ferme

We have compiled a list of the questions that we frequently get asked by guests. If you have any queries that are not answered here please email us on enquiries@alpine-adventure.co.uk and we will do our best to help.

Getting to Morzine

Can you organise airport transfers

Yes! We can arrange both private and shared transfers. Have a look at our airport transfers section for details and prices.

How do I find my driver at Geneva airport?

WHen you arrive at the airport, look our for our driver who will be waiting in the arrivals area with a sign with your name on it. If you have any problems locating him you can call Mark (our transfer coordinator) on +33 6 30 29 05 47 and he will be able to help.

How long will my transfer take?

The typical journey time for a private transfer is 1 hour 15 minutes and for a shared transfer 1 hour 35 minutes. This can be affected by traffic and weather conditions. If you want to benefit from as much time in Morzine as possible (particularly if you are visiting for a short break) we recommend booking private transfers. This minimises the waiting time at the airport and avoids other drop-offs / pick-ups on route.

You can read our full transfer terms and conditions for further details on the transfer services that we offer.

If I plan to drive, do I need snow chains?

We would recommend carrying snow chains in your vehicle if visiting during the winter season. You won't always need them, but it's better to be safe than sorry.

Ski Services

Can you organise ski-hire

Yes! We work with Doorstep Skis, who will fit your ski equipment in the comfort of your chalet, with up to 40% off shop prices. Read more about equipment hire.

Can you organise ski passes

Yes! We can arrange for your ski passes to be waiting for you when you arrive at the chalet. Simply select the pass you’d like in our online booking system. Read more about ski passes.

Which ski pass do you recommend

For anyone other than complete beginners we recommend the full Portes du Soleil ski pass which is fantastic value for money. It gives you access for over 650km of linked pisted and off-piste terrain to suit all ability levels. You can ski new pistes each day if you choose, and head to wherever the weather and snow conditions are best. If you are skiing with a mixed-ability group you can easily explore together; sticking to green/blue/red or black pistes (to suit your preferences) but reconvening at central points to share stories over a drink or snack.

Beginners might prefer to get a pass for a smaller part of the ski area: Morzine/Les Gets or Avoriaz or St Jean d'Aulps.

Read more about the ski area and ski passes here.

Can you organise ski and snowboarding lessons

Yes! Have a look at our ski lessons section for further details. We can recommend ski schools and tuition options to suit your group. Most ski schools prefer you to contact them directly to finalise your lesson bookings so that they can discuss your specific requirements and propose the best solutions for your individual circumstances. We advise organising lessons well in advance, particularly if you are coming during school holidays as the ski schools all tend to get booked up fast.

Can you organise childcare?

We can recommend excellent nannies to look after your children in-house and there is also a wonderful creche in Morzine. These services get booked up early so please enquire well in advance of your stay. You can find further details here.

What can non-skiers do in Morzine?

Morzine offers a huge range of options for non-skiers of all ages. Swimming, ice-skating, snow-shoe walking, paragliding to name a few. There are also regular events in the village for kids and adults throughout the year.

Have a look at the resort guide, nordic guide and kids guide for inspiration.

Getting around

How do I get to the ski slopes

You can walk, drive, take the free public bus or use our minibus shuttle service. Our central Morzine chalets are all within a 10-15 minute walk of the Pleney and Super Morzine ski lifts. They are also on the free bus route, with journey times of under 5 minutes to Pleney or Super M.

If you choose to drive to the ski lifts, parking is available. Parking is free at Ardent and Nyon only.

See further details on our chalet locations and getting to the slopes

Which ski lifts does your minibus shuttle service go to?

We can drop-off at any of the Morzine ski lifts (Pleney, Super Morzine, Ardent, Prodains, Nyon) plus the St Jean d'Aulps ski station. If you are staying at La Vieille Ferme, we recommend starting your day at Ardent: You benefit from super-fast access to the heart of the Portes du Soleil ski area and there are very rarely any queues. It takes roughly 12 minutes to get to Ardent from La Vieille Ferme.

Note that the shuttle service is available free of charge to catered guests at La Vieille Ferme. It can be booked as an add-on service for self-catering guests, and people staying at our central Morzine chalets. See further details

How do I get into the centre of Morzine

Our Morzine chalets (Chalet Lucioles and Chalet Madosa) are located in the centre of town, within walking distance of all of Morzine's amenities. You should not need to use any public transport to get around.

La Vieille Ferme chalet is located in St Jean d'Aulps, just outside of Morzine. There are some excellent bars and restaurants within a 5 minute walk of the chalet but if you prefer a night out in Morzine we can organise transport. You can either use our minibus shuttle service or we can organise taxis. The cost for an 8-seat taxi between Morzine and St Jean in the evening is typically 25 euros.

The Chalets

Where exactly are your chalets located

Have a look at our chalet location pages for maps, chalet addresses and driving directions.

Can I park at the chalet?

Yes, all of our chalets have free parking outside.

Do you provide hairdryers?

Yes, there is a hairdryer in each bedroom.

Do you provide toiletries?

Yes, we provide loo-roll, shower gel, shampoo, conditioner and moisturiser in each bathroom.

Do you provide boot-warmers?

Yes.

Do you have British TV?

Yes.

Do you provide free wifi?

Yes.

Can we wash / dry clothes at the chalet?

Our self-catering chalets offer laundry facilities. At our catered chalets, the laundry is in pretty-much constant use by our chalet staff. It is possible for you to use the washer/dryer but please discuss this with your chalet staff and they will set-aside a time-slot for you.

Are your chalets child-friendly

Absolutely! All of our chalets are popular with family groups with children of all ages.

Do you provide baby essentials?

Yes, on request, we can provide travel cots, stair gates, high-chairs and more. If you ask us in advance of your arrival we will do our best to source anything that you need.

What time can I check in / out?

Check in is from 3pm on your arrival day and check out is at 10am. If you plan to arrive/leave outside of these time please discuss your timings with us. We can store your bags at the chalet for you and can sometimes provide a space for you to change / shower if you plan to ski on your departure day.

Do you take short breaks?

Yes. Please discuss your dates / requirements with us and we will do out best to fit you in.

Do we have to book the whole chalet?

All self-catering holidays are sold on an exclusive use basis. You will have private use of the chalet for your group. For catered holidays, we take bookings for the whole chalet and also on a room-by-room basis.

Catering

In your catered chalets, when do the chalet hosts have time off?

From the 2019-20 season onwards, due to recent changes in employment law, chalet hosts will have 2 nights off each week. This will usually be Tuesday and Thursday night but can be subject to change. On these nights no evening meal is provided at the chalet. Continental breakfast is still provided.

Can you cater for special dietary requirements?

We regularly cater for a wide range of requirements (vegetarians, vegans, gluten and lactose free diets, nut allergies) and we aim to ensure that everyone enjoyes their meals. Please do discuss your requirements with us in advance of your arrival to give us adequate time to prepare. It is far more difficuly to devise a delicious dish at the last minute.

Do you offer seperate menus for children?

Yes. Children can choose whether they prefer to eat from the same menu as the adults or to take a seperate kids menu. We know that all children are different and some (like our son!!) can be quite fussy. The more details you can give us on the foods that your kids like / dislike the better. We want them to enjoy their meal-times as much as the adults.

Do the kids eat at the same time as the adults?

You can choose - though for large groups it is sometimes easier to have a seperate child and adult meal sitting.

Do you include wine with dinner?

Yes, our catered packages include wine with dinner. We also have a very reasonably priced honesty bar for additional drinks (beer, spirits etc)

Can you organise a speical cake for a birthday or celebration?

Of course, just let us know when and what you want and we'll take care of the rest.

What restaurants do you recommend?

There are so many excellent restaurants in and around Morzine it's hard to choose a favourite. Have a look at the restaurant guide for inspiration.

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