Frequently Asked
Questions
We have compiled a list of the questions that we frequently get asked by guests. If you have any queries that are not answered here please email us on enquiries@alpine-adventure.co.uk and we will do our best to help.
Jump to:
Chalet FAQ Catering and Meal Delivery FAQ Airport Transfers FAQ Catered Holidays Flexi Catered Holidays Taxis & Shuttles FAQ Ski Services FAQ
The Chalet
Where exactly is your chalet located?
La Vieille Ferme chalet is located in St Jean d'Aulps, just outside of Morzine. It is in a lovely, peaceful, pretty spot; but with plenty of village amenities close by. Have a look at our chalet location page for maps, chalet address and driving directions.
Are you open year-round?
We close for a short period each spring and autumn for maintenance but are generally open year-round.
What catering do you offer at the chalet?
The chalet can be booked on a catered, flexi-catered or self-catering basis.
Do you take short breaks?
Yes. Please discuss your dates / requirements with us and we will do out best to fit you in.
Do we have to book the whole chalet?
All self-catering and flexi-catering holidays are sold on an exclusive use basis. You will have private use of the chalet for your group. For catered holidays, we take bookings for the whole chalet and also on a room-by-room basis.
How manu guests can you accommodate
La Vieille Ferme offers 5 very generously proportioned ensuite bedrooms. The bedroom configuration is completely flexible and many of the rooms are large enough to accommodate families of 4 or 5. We recommend a maximum of 15 adults in the chalet but can accommodate larger groups if there are young children travelling. Please contact us if you are unsure as to whether the chalet would be suitable for your group.
Can I park at the chalet?
Yes, there is plenty of free parking directly outside.
Do you provide hairdryers?
Yes, there is a hairdryer in each bedroom.
Do you provide toiletries?
Yes, we provide loo-roll, shower gel, shampoo, conditioner and moisturiser in each bathroom.
Do you provide boot-warmers?
Yes.
Do you have British TV?
Yes.
Do you provide free wifi?
Yes.
Can we wash / dry clothes at the chalet?
Yes.
What other facilities do you offer?
The chalet has a large sunny garden with bbq area and terrace; an outdoor hot-tub and a games room with pool table, table-football and darts board.
Is the chalet child-friendly
Absolutely! La Vielle Ferme has always been popular with family groups with children of all ages.
Do you provide baby essentials?
Yes, on request, we can provide travel cots, stair gates, high-chairs and more. If you ask us in advance of your arrival we will do our best to source anything that you need.
What time can I check in / out?
Check in is from 4pm on your arrival day and check out is at 10am. If you plan to arrive/leave outside of these time please discuss your timings with us. We can store your bags at the chalet for you and can sometimes provide a space for you to change / shower if you plan to ski on your departure day.
How do I get to the ski slopes from the chalet
We offer a minibus shuttle service from La Vieille Ferme to the ski slopes of your choice. It's quick and easy and means that you don't need to walk in those awkward ski boots. Your can read more about our shuttles here.
Alternatively you can drive to the ski lifts. Parking is available at all of the major ski lifts and is free in St Jean d'Aulps, Ardent and Nyon. Parking at these out-of-town ski lifts can be a great option as they offer rapid access to the heart of the ski area an queues are often non-existant, or much smaller than in the centre of Morzine.
If you plan to ski locally in St Jean d'Aulps there is a reqular, free bus which stops right outside our chalet.
Which ski lifts does your minibus shuttle service go to?
We can drop-off at any of the Morzine ski lifts (Pleney, Super Morzine, Ardent, Prodains, Nyon) plus the St Jean d'Aulps ski station. If you are staying at La Vieille Ferme, we recommend starting your day at Ardent: You benefit from super-fast access to the heart of the Portes du Soleil ski area and there are very rarely any queues. It takes roughly 12 minutes to get to Ardent from La Vieille Ferme.
Note that our ski shuttle service is available free of charge to guests who book a catered chalet package at La Vieille Ferme. They can be booked as an add-on service for our self-catering and flexi-catered guests. We can also arrange shuttles for people staying elsewhere. See further details
How do I get into the centre of Morzine from your chalet La Vieille Ferme in Saint Jean d'Aulps
La Vieille Ferme chalet is located in St Jean d'Aulps, just outside of Morzine. There are some excellent bars and restaurants within a 5 minute walk of the chalet but if you prefer a night out in Morzine or anywhere else we can organise transport. Have a look at our taxi prices for more info.
Catered Chalet Holidays
What is a catered ski chalet holiday?
Our catered ski chalet holidays include accommodation at La Vieille Ferme, daily transport to and from the ski slopes, daily breakfasts plus afternoon tea and a 3-course evening meal with wine on 5 days per week.
In your catered chalets, when do the chalet hosts have time off?
Chalet hosts have 2 nights off each week. This will usually be Wednesday and Friday night but can be subject to change. On these nights no evening meal is provided at the chalet. Continental breakfast is still provided.
Can you cater for special dietary requirements?
We regularly cater for a wide range of requirements (vegetarians, vegans, gluten and lactose free diets, nut allergies) and we aim to ensure that everyone enjoyes their meals. Please do discuss your requirements with us in advance of your arrival to give us adequate time to prepare. It is far more difficuly to devise a delicious dish at the last minute.
Do you offer seperate menus for children?
Yes. Children can choose whether they prefer to eat from the same menu as the adults or to take a seperate kids menu. We know that all children are different and some (like our son!!) can be quite fussy. The more details you can give us on the foods that your kids like / dislike the better. We want them to enjoy their meal-times as much as the adults.
Do the kids eat at the same time as the adults?
You can choose - though for large groups it is sometimes easier to have a seperate child and adult meal sitting.
Do you include wine with dinner?
Yes, our catered packages include wine with dinner. We also have a very reasonably priced honesty bar for additional drinks (beer, spirits etc)
Can you organise a speical cake for a birthday or celebration?
Of course, just let us know when and what you want and we'll take care of the rest.
What restaurants do you recommend?
There are so many excellent restaurants in and around Morzine it's hard to choose a favourite. Have a look at the restaurant guide for inspiration.
Flexi Catering Holidays
What is flexi-catering?
After operating catered chalets for over 15 years we have found that more and more people prefer a bit of flexibility with their catering arrangements. Our flexi-catered holidays allow guests to add meals on a more flexible and ad-hoc basis. The chalet is booked for private use and breakfasts, lunches, afternoon tea and evening meals can be added as and when required. The meals are freshly prepared each day in our central kitchen and delivered ready to be re-heated and eaten. You can find out more here.
For flexi-catered bookings, will there be staff at the chalet?
No.
Are the meals frozen?
No, everything is freshly prepared.
What time do you deliver the meals?
Breakfast deliveries are typically made between 7-8am and evening deliveries are usually between 3-6pm. This will be discussed with each group to suit their requirements.
Do I have to book meals every day?
No, it is completely flexible. You can book as many/few meals as you wish.
Meal Delivery
Is meal delivery only available to guests at Alpine Adventure chalets?
No, meal delivery is available to anyone.
Where do you deliver to?
We deliver to Morzine, Saint Jean d'Aulps, Montriond, Les Gets and the surrounding villages. We do not currently deliver to Avoriaz.
Where can I find your menus?
You can find our current menus plus lots of additional information on our meal delivery pages.
Dish-of-the-day menu: Items on our dish-of-the-day menus are only available on the day of the week specified.
Any-day menu: We also offer a variety of traditional, alpine dishes which are available on any day of the week.
Packages: If you require catering for the duration of your holiday you can save money by choosing one of our week-long catering packages.
Is there a seperate kids menu for delivery?
Our dishes are designed to be family-friendly and you can order small (roughly 2/3 sized ) portions for young children. Please enquire if you prefer a tailored kids menu.
Can you deliver a vegan / vegi / allergen-free menu?
If you have any specific dietary requirements and can't see any suitable options on our delivery menu, please contact us to discuss possibilities. When booking, please inform us of any severe allergies or we are unable to guarantee 100% that there will be no allergen traces.
Do you offer your meal delivery service year-round?
Instant, online booking is only possible during peak seasons (December-April and July-August). Outside of these times please contact us by email to discuss your requirements.
Do you charge a delivery fee
Delivery is free for breakfast orders over €35 and for evening meal orders over €100. For smaller orders the morning and/or evening delivery charge is €10.
Do we have to do any food prep or wash up afterwards
All of our meals come with simple re-heating instructions and are prepared in oven-ready, recyclable containers. Simply re-heat your meals, devour them and then recycle the dishes.
For your traditional alpine dishes (Raclette, fondue etc), is the cooking apparatus provided?
Yes, we provide all equipment necessary. After your meal please leave this equipment ourside of your chalet and we will collect it the following morning.
What time do you deliver the meals?
Breakfast deliveries are typically made between 7-8am and evening deliveries are usually between 3-6pm. This will be discussed with each group to suit their requirements.
How much notice do you require for meal delivery bookings?
A minimum of 24 hours notice is required to guarantee availability. For last minute enquiries please email meals@alpine-adventure.co.uk.
Airport Transfers
Can you organise both shared and private airport transfers
We primarily offer private transfers. Shared options may be possible depending on driver availability. Please email us on info@alpine-transfers.com for details and prices.
Do you provide baby and child seats?
Yes, we provide FREE age-appropriate seats for all children. We will ask for details on your requirements on your booking form.
What type of vehicle do you use?
We have a fleet of 8-seat and 7-seat (superior) minibusses.
Do you have snow tyres?
All of our vehicles are properly equipped for winter driving conditions with snow tyres and snow chains.
Can we bring bikes and ski equipment
Yes, we offer FREE carriage of sports equipment.
Do you have a timetable?
We do not operate to a fixed timetable. All of our transfers are scheduled to meet your requirements.
How do I find my driver at Geneva airport?
When you arrive at the airport look our for our driver who will be waiting in the arrivals area with a sign with your name on it. If you have any problems locating him you can call Mark (our transfer coordinator) on +33 6 30 29 05 47 and he will be able to help.
Will I have a long wait at the airport?
No, there is no waiting time for our private transfers. Our driver will be ready and waiting to meet you when you arrive.
How long will my transfer take?
The typical journey time for a private transfer between Geneva and Morzine is 1 hour 30 minutes. Shared transfer times are longer. This can be affected by traffic and weather conditions.
Will there be any stops or drop-offs on route?
No, all of our private transfers are door-to-door with no stops on the way.
For a transfer from resort to the airport, how early should I leave?
When finalising your departure transfer we will suggest a recommended pick-up time based on the current weather, traffic conditions and our knowledge of how busy the airport is. Typically you should expect to leave Morzine 3.5 - 4.5 hours before your flight departure time.
What happens if my flight is delayed?
If your flight is delayed your driver will wait for you or we will organise another driver to pick you up, depending on the severity of the delay.
Where can I find your terms and conditions?
You can read our full transfer terms and conditions for further details on the transfer services that we offer.
Travelling to Morzine independently
Where is your chalet and can you provide directions?
You can find our chalet addresse and driving directions here.
If I plan to drive, do I need snow chains?
We would recommend carrying snow chains in your vehicle if visiting during the winter season. You won't always need them, but it's better to be safe than sorry.
Is it easy to park
We offer plenty of private, free parking directly outside the chalet.
Resort Taxis / Piste Shuttles
Do you offer resort taxis and piste shuttles
Yes! We can arrange taxis to/from any local villages/attractions and from your chalet to/from the pistes. Have a look at our taxis section for details and prices. Taxis and shuttles are available to both guests staying at our properties and elsewhere.
Ski Services
Can you organise ski-hire
Yes! We work with Ski Mobile who will fit your ski equipment in the comfort of your chalet, with large discounts off shop prices. Read more about equipment hire.
Can you organise ski passes
Yes! We can arrange for your ski passes to be waiting for you when you arrive at your chalet. This service is available to any guests staying in one of our chalets or using or transfer or meal delivery services. Simply select the pass you’d like and order online. You can read more about the different ski passes available here. Contact us by email if you need further advice.
Which ski pass do you recommend
For anyone other than complete beginners we recommend the full Portes du Soleil ski pass which is fantastic value for money. It gives you access for over 650km of linked pisted and off-piste terrain to suit all ability levels. You can ski new pistes each day if you choose, and head to wherever the weather and snow conditions are best. If you are skiing with a mixed-ability group you can easily explore together; sticking to green/blue/red or black pistes (to suit your preferences) but reconvening at central points to share stories over a drink or snack.
Beginners might prefer to get a pass for a smaller part of the ski area: Morzine/Les Gets or Avoriaz or St Jean d'Aulps.
Read more about the ski area and ski passes here.
Can you organise ski and snowboarding lessons
Yes! Have a look at our ski lessons section for further details. We can recommend ski schools and tuition options to suit your group. Most ski schools prefer you to contact them directly to finalise your lesson bookings so that they can discuss your specific requirements and propose the best solutions for your individual circumstances. We advise organising lessons well in advance, particularly if you are coming during school holidays as the ski schools all tend to get booked up fast.
Please be careful when booking lessons that you book a ski pass for the correct part of the ski area - if you are not planning to get a full Portes du Soleil skipass, always check with your instructor which pass you will need. Most ski schools are either based at Pleney (Morzine-Les Gets ski pass needed), Prodains (Avoriaz ski pass needed), Ardent (Avoriaz ski pass needed) or Saint Jean d Aulps (Roc d'Enfer ski pass needed).
Can you organise childcare?
We can recommend excellent nannies to look after your children in-house and there is also a wonderful creche in Morzine. These services get booked up early so please enquire well in advance of your stay. You can find further details here.
What can non-skiers do in Morzine?
Morzine offers a huge range of options for non-skiers of all ages. Swimming, ice-skating, snow-shoe walking, paragliding to name a few. There are also regular events in the village for kids and adults throughout the year.
Have a look at the resort guide, nordic guide and kids guide for inspiration.
Charming Ski Chalet
Characterful, unique ski chalet with ensuite bedrooms, hot tub and log fires.
Delicious Food
Seasonal, freshly prepared, home-cooked dishes, delivered directly to you with minimum fuss.
Reliable Transfers
Experienced drivers with over 15 years of experience offering door-to-door private transfers in superior vehicles.
Value For Money
Always striving to keep holiday prices low so that you can enjoy more of the mountains for less.